Shipping Terms & Conditions

  1. Orders will usually be shipped within 48 hours of confirmed receipt of payment Monday through Friday.
  2. During our peak season, orders will usually be shipped within 72 hours of confirmed receipt of payment Monday through Friday.
  3. VIZIO will not ship to PO Box or APO/FPO addresses, Alaska, Hawaii, Guam, Puerto Rico, or the U.S. Virgin Islands.
  4. Cancellations and returns will be subject to a 10% restocking fee. Shipping fee is not refundable.
  5. Any shipments received as damaged must be reported to VIZIO (CustomerSupport@VIZIO.com) within 48 hours upon receipt.
  6. Please be sure to leave the "Required Signature On Delivery" box UNchecked if you will not be able to receive your delivery in person. If "Required Signature On Delivery" box is checked an adult must be present to sign for delivery.
  7. For your protection, please note that further verification, including providing picture identification, may be required for credit card orders. This includes, but is not limited to, orders in which the billing address and shipping address do not match or if the credit card holder's billing address with the credit card company does not match the billing address included in this order. If further verification is needed, the customer will be contacted via the email address and/or phone number provided.
  8. As we stated on the payment method page, you authorized a temporary hold for the full amount of your order on your credit card or debit card. This will result in a temporary decrease of the full amount of your order from your credit limit. The full amount of your order may be unavailable either until the billing transaction is settled, or the temporary hold expires. In the case of debit cards, temporary holds expire from 1-5 days after the transaction date depending on your bank's policy; in the case of credit cards, temporary holds may last as long as 30 days, depending on your issuing bank.