VIZIO Customer Service Excellence Recognized with 15 Stevie® Awards

Irvine, CA — February 28, 2017 – VIZIO, Inc. announced today recognition for its customer service excellence at the11 th annual Stevie Awards for Sales & Customer Service .  Accolades for this year in addition to the coveted Top Ten Grand Stevie® Award include: two gold, eight silver and four bronze medals, bringing VIZIO’s Stevie Award total to 63 since 2012. More than 500 nominated customer service and sales executives from around the world attended the event.  The awards were presented to honorees during a gala banquet on Friday, February 24, 2017 at Caesars Palace in Las Vegas, NV.

“VIZIO is thrilled to be recognized by the Stevie Awards for the sixth consecutive year,” said Scott Patten, Vice President of Support, VIZIO. “We are blessed to have a team of support professionals who genuinely care about providing Customer Service Excellence to our 70 million-plus customers.”

The Stevie Awards for Sales & Customer Service evaluated more than 2,300 nominations from organizations from 43 nations across multiple industries. Entries were considered in 53 categories for customer service and contact center achievements. More than 60 members of several specialized judging committees determined recipients of gold, silver and bronze Stevie Award winners.

In addition to VIZIO’s Top Ten Grand Stevie® Award, VIZIO customer support agents were awarded in the following categories:


2 Gold Stevie® Awards

Mira Anson

Category: Customer service manager of the year


Luis Perez

Category: Young customer service professional of the year


8 Silver Stevie® Awards

VIZIO Irvine SmartCast Queue

Category: Front-Line Customer Service Team of the Year


Ilene Schindler

Category: Front line customer service professional


William Kranig

Category: Back-Office Customer Service Professional of the Year


Josie Schoenhoerr

Category: Contact Center Professional of the Year


VIZIO Dakota Dunes Team

Category: Contact Center of the Year (Over 100 Seats) - Determined to succeed


VIZIO Dakota Dunes Field Issue Tracking Team

Category: Back-Office Customer Service Team of the Year 


VIZIO Dakota Dunes Leadership Team

Category: Customer Service Management Team of the Year 


Tyrel Drey and Mark "Red" Brown - Knowledge Exchange Certification Process

Category: Customer Service Training Team of the Year


4 Bronze Stevie® Awards

VIZIO Dakota Dunes Team

Category: Customer Service Department of the Year


Derek Teut: Dakota Dunes

Category: Contact center leader of the Year


VIZIO Executive Resolution Team

Category: Customer Service Team of the Year - Recovery Situation


VIZIO Executive Resolution Team

Category: Customer Service Complaints Team of the Year


“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2017 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

 Details about the 2017 Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at


VIZIO’s mission is to deliver the ultimate entertainment experience through our community of connected consumers, advertisers, and media content providers. Through our connected entertainment platform, VIZIO is transforming the way consumers discover and experience media content. Since our founding in California in 2002, VIZIO has built an industry-leading brand and sold over 75 million products, including televisions, sound bars and other devices. VIZIO is a leading HDTV brand in America 1  and is the #1 sound bar brand in America 2 . VIZIO product leadership is highlighted by a number of industry reviews and awards, making the 2016 collection the most awarded in company history. The VIZIO SmartCast P-Series, M-Series and E-Series Home Theater Displays all received Editor’s Choice awards and are all listed as CNET’s “Best TVs of 2016 4.”  The VIZIO M-Series SmartCast Home Theater Display was awarded Editor’s Choice from CNET with an 8.8 rating and the VIZIO SmartCast 65” E-Series Home Theater Display (E65u-D3) was awarded’s "Best TV of the Year” award for 2016 6 . Also, the VIZIO D-Series   earned a 2016 Editor’s Choice award from PC Magazine 7 . For more information, please call 888-VIZIOCE or visit .


© 2017 VIZIO, Inc. VIZIO, the V Logo, VIZIO SmartCast, Active LED Zones and other terms and phrases are trademarks or registered trademarks of VIZIO, Inc. All other trademarks and logos are property of their respective owners. All rights reserved.


1 The NPD Group / Weekly Retail Tracking Service, based on TV units sold in the U.S. from Dec. 30, 2012- Aug. 27, 2016

2 The NPD Group / Retail Tracking Service, based on sound bar units sold in the U.S. from Jan 2014-Jan 2017

3 Visit for full reviews for the VIZIO SmartCast P-Series (published: 10/28/2016), VIZIO SmartCast M-Series (published: 10/5/2016) and VIZIO SmartCast E-Series (published: 9/13/2016)

4 Visit for full article (published: 12/16/2016)

5 Visit for the full review, published 9/16/2016

Visit for the full E65u-D3 review, published 11/14/16

Visit for the full VIZIO D-Series review, published 3/24/16


Press Contacts for VIZIO:

Katie Kotarak

The Brand AMP

T: 949-438-1078



Jim Noyd

Noyd Communications Inc.

T: 310-951-3768