Multiple-factor evaluation includes high marks in price, style and appearance, and ease of operation
IRVINE, CA – August 15, 2013 – VIZIO, Inc. America’s #1 large size HDTV company as the leading seller of 60” and larger HDTVs in the U.S. 1 with 30% of the market in this class2, received J.D. Power’s “Highest in Customer Satisfaction with HDTVs Less Than 50 Inches (Tied)” ranking3, further demonstrating the brand’s mission to deliver the latest technology at the best value to customers while providing best-in-class support. In the J.D. Power 2013 HDTV Satisfaction Report SM, VIZIO ranks highest across multiple factors including ease of operating, competitiveness of the price paid, and styling and appearance. This marks the second consecutive year VIZIO has received a highest score from J.D. Power Customer Satisfaction study for HDTVs.
Founded on the principal that consumers deserve to own best-in-class technology, VIZIO first emerged on the HDTV scene in 2002. As a new entrant to the consumer electronics category with dedicated focus on delivering the best consumer experience, VIZIO has grown quickly over the past 10 years to become a market leader in HDTVs, providing consumers across America with advanced technology, superior performance and smart innovations such as VIZIO Internet Apps® and VIZIO Internet Apps Plus®, the leading Smart TV platform4 at unmatched values.
“We’re thrilled to add a second J.D. Power Award to VIZIO’s all-U.S.-based customer service teams’ portfolio. In two consecutive years, we have also won multiple Stevie Awards for sales and customer support,” said Matt McRae, Chief Technology Officer. “These combined honors are a tribute to our dedication to consistently deliver quality and reliability in all of our HDTVs, PCs, sound bars and accessories. We’re excited to continue developing products and a satisfying user experience that place the latest entertainment technologies in consumers’ hands.”
VIZIO is confident that its multiple award-recognized5, all U.S.-based Contact Center in Dakota Dunes, S.D. played a large role in the brand’s customer satisfaction success. Staffed by experienced agents, the Dakota Dunes Contact Center is focused on helping users better understand their technology and troubleshoot solutions when necessary. The center takes calls and facilitates online customer chats covering topics that range from HDTVs, sound bars, stream players, accessories and general questions to technical inquiries surrounding VIZIO’s PCs and Theater 3D®technology.
“Our 2nd award from J.D. Power motivates us to find new ways to exceed consumer expectations and to continue offering high-quality products people can fully enjoy and are proud to recommend,” said Lily Knowles, VP of Product Marketing. “Achieving high marks in price, style and appearance, and ease of operating really speaks to VIZIO’s commitment to delivering a quality entertainment experience, not only through great products, but a world-class customer service experience as well.”
To learn more about VIZIO HDTVs and other products visit www.VIZIO.com.
1The NPD Group / Retail Tracking Service, Large Size includes 60”+, Q2 2013 units sold.
2The NPD Group / Retail Tracking Service, Large Size includes 60”+, Q2 2013 units sold.
3Highest in Customer Satisfaction with HDTVs Less Than 50 Inches in a Tie: J.D. Power 2013 High Definition Television (HDTV) Satisfaction ReportSM. Report based on responses from 3,006 consumers measuring 8 brands and measures opinions of consumers who purchased an HDTV less than 50 inches in the last 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2013. Your experiences may vary. Visit www.jdpower.com.
4The NPD Group / Retail Tracking Service, Q2 2013 LED TV units with Apps included.
5The Stevie® Awards for Sales & Customer Service Silver Winner, Contact Center of the Year, 2012 and 2013.
VIZIO, Inc. is headquartered in Irvine, California. In Q2 2007, VIZIO skyrocketed to the top by becoming the #1 shipping brand of flat panel HDTVs in North America and in Q3 2007 became the first American brand in over a decade to lead in North American LCD HDTV shipments. VIZIO was #1 in North America for 2010.1 VIZIO is now also America’s #1 large size LCD company2 as the leading seller of 60” and larger HDTVs in the U.S. with 30% of the market in this class3. VIZIO was the #1 Sound Bar Company in the U.S. for Q1 20134. As VIZIO celebrates its 10-Year Anniversary, it remains committed to what it does best, focus on the consumer to deliver visionary products at a great value. VIZIO offers a broad range of award winning consumer electronics that now include PCs and mobility products. VIZIO's products are found at Amazon, Best Buy, BJ’s Wholesale, Costco Wholesale, Sam's Club, Target, Walmart and other retailers nationwide. VIZIO has won numerous awards including a #1 ranking in the Inc. 500 for Top Companies in Computers and Electronics and made the lists of Ad Age's Hottest Brands, CNET's Editor's Choice, CNET Best of CES 2011 - Television, Home Theater Magazine’s Top Picks, Good Housekeeping's Best Big-Screens, PC World's Best Buy and Popular Mechanics Editor's Choice among many other prestigious honors. For more information, please call 888-VIZIOCE or visit www.VIZIO.com.
1 DisplaySearch Quarterly Global TV Shipment and Forecast Report.
2 The NPD Group / Weekly Tracking Service, Large Size includes 60”+, Q2 2013 units sold.
3 The NPD Group / Weekly Tracking Service, Large Size includes 60”+, Q2 2013 units sold.
4 The NPD Group / Retail Tracking Service, Q1 2013.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visitJDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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