Irvine, CA — February 26, 2018 —VIZIO, Inc. announced today that its excellence in customer service was recognized at the 13thannual Stevie Awards for Sales & Customer Service. In addition to being a top finisher out of 180 companies and earning a coveted GrandStevie® Award, VIZIO also took home one Gold, seven Silver and eleven Bronze Stevie medals, bringing VIZIO’s Stevie Award total to 20 for 2019 and over one hundred since 2012. The awards were presented to more than 600 nominated customer service and sales executives from around the world during a gala banquet on Friday, February 22, 2019 at Caesars Palace in Las Vegas, NV.
“This year VIZIO was awarded a gold medal for Back-Office Customer Service Professional of the Year,” stated Scott Patten, Sr. Vice President of Operations & Technical Support, VIZIO. “This recognition is particularly special to us because an enormous part of our success is not only from our front-line customer service teams, but the teamwork and support across all departments at VIZIO. Each individual plays a vital role in ensuring consistent and superior satisfaction to our millions of VIZIO customers. We are so grateful to have a group of support professionals who genuinely care about helping others.”
The Stevie Awards are the world's premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short, the Stevie has become one of the world's most coveted prizes. More than 2,700 nominations from organizations of all sizes, in virtually every industry, in 45 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
In addition to VIZIO’s Grand Stevie Award,VIZIO customer support was honored with Gold, Silver and Bronze Stevie Awards:
Gold Stevie Award
VIZIO's William Kranig - Making it Look Easy
Category: Back-Office Customer Service Professional of the Year - All Other Industries
7 Silver Stevie Awards
VIZIO's JB Pettiecord - Reducing Costs While Maintaining Performance
Category: Customer Service Manager of the Year
VIZIO's Service Team - Do-it-yourself Service Requests
Category: Back-Office Customer Service Team of the Year - All Other Industries
VIZIO's Trainers - Mark 'Red' Brown and Luis Perez
Category: Customer Service Training Team of the Year - All Other Industries
VIZIO's Team Dorn - The Ultimate Multi-taskers
Category: Front-Line Customer Service Team of the Year - All Other Industries
VIZIO's Elizabeth Shafer - Customer-Facing, Back-Office Professional
Category: Young Customer Service Professional of the Year - All Other Industries
VIZIO's Josie Schoenherr - Quality's Queen
Category: Woman of the Year in Customer Service
VIZIO's A Funny Thing Happened on the Way to the Forums
Category: e-Commerce Customer Service Award - All Other Industries
11 Bronze Stevie Awards
VIZIO's Executive Resolution Team - Satisfying Customers While Reducing Costs
Category: Customer Service Complaints Team of the Year - All Other Industries
VIZIO's Executive Resolution Team - Recovering Customers While Reducing Costs
Category: Customer Service Team of the Year - Recovery Situation - All Other Industries
VIZIO's Support Leadership Team - Reducing Costs While Maintaining Performance
Category: Customer Service Management Team of the Year
VIZIO’s Self-Serve - Do-it-yourself Service Requests
Category: Award for Innovation in Customer Service - All Other Industries
VIZIO's Move to Non-Domestic Outsourcers - Reducing Costs While Maintaining Performance
Category: Best Return on Customer Service Investment
VIZIO Support - Meeting Customers Where They Are
Category: Best Customer Satisfaction Strategy
VIZIO's Voice of Customer Team - Digging Deep To Mine the Data
Category: Best Customer Feedback Strategy
VIZIO’s Ann Hallowell - Simply the Best
Category: Front-Line Customer Service Professional of the Year - All Other Industries
VIZIO's Red Brown - Outside the Classroom
Category: Contact Center Professional of the Year
VIZIO's Voice of Customer - Digging Deep to Mine the Data
Category: Best Use of Customer Insight
VIZIO's Self-Serve - Do-it-yourself Service Requests
Category: Best Use of Technology in Customer Service - All Other Industries
Details about the 2019 Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://stevieawards.com.
VIZIO's mission is to deliver the ultimate entertainment experience through our community of connected consumers, advertisers, and media content providers. Through our connected entertainment platform, VIZIO is transforming the way consumers discover and experience media content. Since our founding in California in 2002, VIZIO has built an industry-leading brand of products, including televisions, sound bars and other devices. VIZIO is a leading HDTV and sound bar brand in America. VIZIO product leadership is highlighted by a number of industry reviews and awards, making the 2018 collection the most awarded in company history. The 2018 VIZIO SmartCast E-, P-, and P-Series Quantum TVs have earned Reviewed.com’s Editors’ Choice awards1. VIZIO 2018 P-Series earned Wirecutter’s Best LCD/LED TV and the P-Series Quantum earned their Upgrade Pick2. VIZIO’s SB3651 was named “Best Budget Pick” by Wirecutter3, a New York Timescompany. The SB3621n-E8 sound bar received a 9.1 score and an Editor’s Choice from CNET4.
For more information, please call 888-VIZIOCE or visit www.VIZIO.com.
© 2019 VIZIO, Inc. VIZIO, the V Logo, VIZIO SmartCast and other terms and phrases are trademarks or registered trademarks of VIZIO, Inc. All other trademarks and logos are property of their respective owners. All rights reserved.
1 Visit Reviewed.com for full reviews for the VIZIO SmartCast P-Series Quantum (published: July 25, 2018), VIZIO SmartCast P-Series (published: July 15, 2018) and VIZIO SmartCast E-Series (published: August 21, 2018)
2 Visit Wirecutter.com for the Best LCD/LED TV (published: August 31, 2018)
3 Visit Wirecutter.com for the full article (published: September 11, 2018)
4 Visit CNET.com for the full VIZIO SB3621 review (published: August 21, 2017)
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