ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
ON-SITE REPAIR
MAIL-IN REPAIR
WARRANTY REPLACEMENT
RETURN POLICY
ZERO BRIGHT PIXEL DEFECT GUARANTEE
REFURBISHED PRODUCT LIMITED WARRANTY (90-DAY)

WELCOME TO THE VIZIO DIGITAL FAMILY!

ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR

VIZIO provides a "ONE-YEAR LIMITED WARRANTY" against manufacturing defects in materials and workmanship to the original purchaser of a new VIZIO display purchased from an authorized VIZIO U.S. reseller and used in the fifty (50) United States or Puerto Rico.

VIZIO's Responsibility

VIZIO displays purchased new from an authorized VIZIO U.S. reseller and that are used in the fifty (50) United States or Puerto Rico are warranted to be free from manufacturing defects in materials and workmanship for one (1) year from the date of the original retail purchase. If the display fails to conform to this limited warranty, VIZIO will, at its option and sole discretion, repair or replace the display.

Labor

During the one-year limited warranty period, VIZIO will provide, when needed, service labor to repair a manufacturing defect. Repairs required on displays which are thirty (30) inches and larger generally will be made "on-site" where the display is installed. The determination for performing the on-site repair is dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Repairs required on displays which are less than thirty (30) inches generally will be performed at a VIZIO service center.

Parts

Repairs may be made with new or recertified parts, or the entire unit may be replaced with a new or recertified unit, at VIZIO's option and sole discretion. Replacement parts or replacement units provided under this limited warranty are warranted for the remaining portion of the original warranty period, or for ninety (90) days from warranty service or replacement, whichever is later.

How to Obtain Warranty Service

To obtain warranty service, contact VIZIO Technical Support via email at TechSupport@VIZIO.com, via phone at 877-MYVIZIO (877-698-4946), or via postal mail at VIZIO Technical Support, 39 Tesla, Irvine, CA 92618. You must provide the model, serial number, and date of purchase. VIZIO Technical Support is available from 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 8:00AM to 4:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information, please visit www.VIZIO.com.

VIZIO reserves the right to assess all warranty claims and to determine if defects or damages are covered by this limited warranty. In case of a claim that is not covered by this warranty, you will be contacted to determine whether VIZIO should repair the damage for a fee or whether the product should be returned to you as received by the service technician or service center.

Parts and service labor that are VIZIO's responsibility under this limited warranty will be provided without charge. All other service is at the customer's expense. VIZIO reserves the right to charge the customer for any service call for anything not covered by this limited warranty. Before you ask for warranty service, please review your User Manual. You may avoid a service call and a service charge.

Please refer to the reverse side of this page for additional information regarding how to obtain warranty service.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

Not Covered

This limited warranty does not cover the following:  cosmetic defects; damage, malfunctions or failures resulting from shipping or transit, improper or faulty installation, abuse, operation contrary to furnished instructions, operation on incorrect power supplies, products not supplied by VIZIO, modification, alteration, improper servicing or tampering; damage from fire, water, lightning, power surges, abnormal environmental conditions or other acts of nature; normal wear and tear; unsatisfactory visual or audio performance not caused by a manufacturing defect; or displays with a missing or unreadable serial number. Operation of the display for commercial purposes or in applications or uses for which the display is not intended is not covered by this limited warranty. "Image Sticking", caused by static images on the screen for extended periods and or excessive brightness and contrast levels, is not covered by this limited warranty. Installation, removal, transportation and reinstallation of a display, and routine maintenance and cleaning, are not covered by this limited warranty.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING VIZIO'S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This is the only warranty applicable; no one is authorized to extend or modify it or to grant any other warranty on VIZIO's behalf.

Owner's Responsibility

To ensure warranty service, keep the dated bill or sales receipt as evidence of the purchase date and location. This limited warranty applies only to original purchaser and is non-transferable.

Warranty service conditions are subject to change. For the latest Warranty Terms and Conditions and additional information regarding VIZIO's Limited Product Warranty, please see complete details online at www.VIZIO.com.

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ON-SITE REPAIR

ON-SITE WARRANTY REPAIR PROCEDURE
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and larger.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that an on-site repair may be performed, the customer will be provided with an on-site repair authorization number and on-site repair instructions. The determination for performing the on-site repair may be dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the customer with the on-site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at the customer's location. The total approximate time for the repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5 business days, pending availability of these factors.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO's service center, per the below warranty replacement procedure.

VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

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MAIL-IN REPAIR

MAIL-IN WARRANTY REPAIR PROCEDURE

Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

The customer will be provided with instructions for packing and shipping the unit to the VIZIO service center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense. VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

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WARRANTY REPLACEMENT

WARRANTY REPLACEMENT PROCEDURE

Warranty Replacement generally is performed on displays which are determined to be economically unrepairable.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole discretion, the customer will be provided with a return authorization number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches (42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be responsible for the return transportation charges from the service center to the customer. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

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RETURN POLICY

VIZIO RETURN POLICY

VIZIO's return policy allows for products purchased directly from VIZIO to be returned by the original purchaser during the initial thirty (30) day period following the date of purchase. A VIZIO return authorization number must first be obtained as provided below. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee per each item returned. Shipping and handling are not refundable.

The return authorization number must first be obtained from VIZIO's Customer Service by emailing CustomerSupport@VIZIO.com or by calling 949-428-2525, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 8:00AM to 4:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information, please visit www.VIZIO.com.

Products must be returned to the address specified by VIZIO Customer Service and must be shipped in the original packaging, with freight prepaid to VIZIO, and must be received in new and unused condition. The return authorization number must be included in the packaging. VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the ten percent (10%) restocking fee.

Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit to VIZIO. If the product is returned to VIZIO (i) without a VIZIO return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, VIZIO retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense and with no refund issued. This return policy does not apply to defective products. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

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ZERO BRIGHT PIXEL DEFECT GUARANTEE

VIZIO takes the lead with the best bright pixel policy, which allows for zero bright pixel defects for the duration of the limited one-year warranty on select new product purchases.  To determine if this guarantee applies, refer to the “DETAILS” tab of the model’s product information page (www.VIZIO.com) or look for the zero or no bright pixel guarantee on the box.

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REFURBISHED PRODUCT LIMITED WARRANTY (90-DAY)

IF THIS WARRANTY DOCUMENT IS RECEIVED WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A WARRANTY REPLACEMENT UNIT, THE WARRANTY OF THE ORIGINALLY PURCHASED UNIT MAY APPLY.  SUCH REPLACEMENT UNIT IS THEREFORE WARRANTED FOR EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY PERIOD (I.E. PER THE ORIGINAL PURCHASE DATE AND THE WARRANTY PERIOD SPECIFIED ON THE ORIGINAL WARRANTY DOCUMENTATION) OR PER THE WARRANTY PERIOD SPECIFIED HEREIN, WHICHEVER COMES LATER.

Please read this warranty carefully. For product sold as refurbished, VIZIO provides a "90-DAY LIMITED WARRANTY" on parts and labor, which is only valid when purchased from an Authorized Reseller, and only available to customers in the Continental United States, Alaska, and Hawaii.  This warranty does not apply to products sold "as is", which are without warranty.

VIZIO's Responsibility

VIZIO displays in the United States are warranted to be free from functional defects for a period of ninety (90) days from the date of the original retail purchase.  If the unit fails to conform to this warranty, VIZIO will, at its option and sole discretion, service or replace the product using new or refurbished parts.  VIZIO will replace the unit in the event a functional defect is encountered within the first thirty (30) days of the original purchase.

Service Labor

During the 90-day warranty period, VIZIO will provide, when needed, service labor to repair a manufacturing defect at its designated Service Center.  To obtain warranty service in the United States, you must first contact VIZIO Technical Support via email at TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946).  The determination of service will be made by VIZIO.  PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

Parts

During the 90-day warranty period, new or remanufactured replacements for defective parts will be used for repairs by VIZIO at its designated Service Center.  Such replacement parts are warranted for the remaining portion of the original warranty period.

Service

During the 90-day warranty period, VIZIO will, at its option and sole discretion, repair or replace defective parts.  The Customer will be required to ship the unit to the Service Center indicated by VIZIO when the return authorization is provided.  The Customer is responsible for all transportation charges to the service facility.  VIZIO is not responsible for the de-installation or re-installation of the unit.

Packaging and Shipping Instruction

When shipping the product to an authorized VIZIO service facility, the original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized.

Not Covered

This warranty does not cover cosmetic defects, malfunctions or failures resulting from shipping or transit accidents, abuse, misuse, operation contrary to furnished instructions, operation on incorrect power supplies, operation with faulty associated equipment, modification, alteration, improper servicing, tampering or normal wear and tear or displays on which the serial number has been removed or defaced.  Image Sticking caused by operating at excessive brightness levels for extended periods or mishandling are not covered by this warranty.

ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO'S LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING VIZIO'S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  This is the only warranty applicable; no one is authorized to extend or modify it or to grant any other warranty.

Owner's Responsibility

Effective Warranty Date:  Warranty begins on the date of sale to the end user.  To ensure warranty service, keep the dated bill or sales receipt as evidence of the purchase date.

User Manual

Read your User Manual carefully so that you will understand the operation of your display and how to adjust the user controls.

Warranty Service

For warranty service information, contact VIZIO Technical Support via email at TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. (Please note that holiday hours may vary.) Parts and service labor that are VIZIO's responsibility (see above) will be provided without charge.  Other service is at the owner's expense.  You must provide the model, serial number, and date of purchase.  Before you ask for warranty service, please read your User Manual.  You might avoid a service call.

REPAIR PROCEDURES FOR REFURBISHED PRODUCT

ON-SITE REPAIR PROCEDURE

For product sold as refurbished, On-Site Repair is performed on displays which are 37 inches and larger.

If it is determined, after discussion with VIZIO Technical Support and within the terms and conditions of the VIZIO 90-Day Limited Product Warranty, that an on-site repair is authorized, the customer will be provided with an on-site repair (OSR) authorization number. Proof of purchase is required to confirm the product is within the 90-day limited warranty period.

On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the customer with the on-site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at the customer's location. The approximate repair time is within 5-10 working days, subject to parts availability.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO's service center, per the terms and conditions of the VIZIO 90-Day Limited Product Warranty.

MAIL-IN REPAIR PROCEDURE

For product sold as refurbished, Mail-In Repair is performed on displays which are smaller than 37 inches.

If it is determined, after discussion with VIZIO Technical Support and within the terms and conditions of the VIZIO 90-Day Limited Product Warranty, that a mail-in repair is required, the customer will be provided with a return authorization (RMA) number. Proof of purchase is required to confirm the product is within the 90-day limited warranty period.

The customer is provided with instructions for packing and shipping the unit to the VIZIO service center. The cost of shipping is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to the customer.

Warranty service conditions are subject to change. For the latest Warranty Terms and Conditions and additional information regarding VIZIO's Limited Product Warranty, please see complete details online at www.VIZIO.com.

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