Top FAQs

1080i

The number 1080 stands for 1080 lines of vertical resolution, while the letter i stands for interlaced or non-progressive scan.

1080P

The number 1080 stands for 1080 lines of vertical resolution[1], while the letter p stands for progressive scan or non-interlaced.

3D Comb Filter

In signal processing, a comb filter adds a slightly delayed version of a signal to itself, causing phase cancellations. The frequency response of a comb filter consists of a series of regularly spaced spikes, so that it looks like a comb.

480P

The p stands for progressive scan, i.e. non-interlaced, while the 480 denotes a vertical resolution of 480 lines.

720P

The number 720 stands for 720 lines of vertical resolution, while the letter p stands for progressive scan or non-interlaced.

8-VSB

8-VSB is the 8-level vestigial sideband modulation method adopted for terrestrial broadcast of the ATSC digital television standard in the United States and Canada. It is the RF modulation format utilized by the DTV (ATSC) digital television standard to transmit digital bits over the airwaves to the home consumer

Analog component video

Analog video signals (also called Component Cables) must provide red, green and blue signals to create a television image. The simplest type consists of the three discrete red, green and blue signals sent down three coaxial cables. There are a number of schemes which vary according to how synchronization is handled. If a synchronization signal is sent on the green channel, it is called sync-on-green.

Analog TV

Today's TV system using radio frequency waves to transmit and display pictures and sound. Today's TV system using radio frequency waves to transmit and display pictures and sound.

Analog TV Tuner

Analog TV tuner will pick out specific channels by specifically concentrating on a specific MHz range of a large broadcast band. By focusing on a specific range it can pick up the video portion of a station in one section and the audio portion in another. It is not possible to transmit high definition via analog signal due to limitations on how much information can be sent with in a given time frame. Analog signals will no longer be used via Antenna after February 17th, 2009. Instead all antenna transmissions with be Digital. Cable directly from cable companies will still be able to provide analog TV signal.

Aspect Ratio

Aspect ratio refers to the images height vs. the images width. The current industry standards for this are 4:3 which square and 16:9 which is more of a horizontal rectangle shape. Most all television broadcasts are 4:3 except for high definition broadcasts. Due to the resolutions required for high definition it will always be broadcast in 16:9.

ATSC

The Advanced Television Systems Committee (ATSC) is the group that helped to develop the new digital television standard for the United States, also adopted by Canada, Mexico, and South Korea and being considered by other countries.

Brightness

The amount of light emitted from the display, measure in candela per square meter.

Cables Included

The in-package cables that are included within a given HDTV from VIZIO. Cables included could comprise power cords, HDMI or other connective cables

Certifications

Certification applications obtained for various VIZIO products demonstrating compliance to electrical standards. Some certifications include FCC(Federal Communications Commission), EIA (Electronic Industries Association), UL (Underwriters Laboratories), CSA (Common Scrambling Algorithm)

Class

"Class" refers to the general size scheme given at the time of product marketing. While the industry conforms to standards such as 32" or 42" televisions, these sizes are commonly referred to 32" Class or 42" Class of HDTV's.

Closed Caption (CC)

Closed captioning (CC) allows deaf and hard of hearing / hearing-impaired people, people learning English as an additional language, people first learning how to read, people in a noisy environment, and others to read a transcript or dialogue of the audio portion of a video, film, or other presentation. As the video plays, text captions are displayed that transcribe, although not always verbatim, what is said and by whom and indicate other relevant sounds.

Color Depth

Color depth is used to describe the number of bits used in a single pixel to make up a color. The more bits per the pixel the better the transition from one color to another and help detail different shades of a specific color that are adjacent to one another.

Color Temperature

The NTSC and PAL TV norms call for a compliant TV screen to display an electrically "black-and-white" signal (minimal color saturation) at a color temperature of 6500K. On many actual sets however, especially older and/or cheaper ones, there is a very noticeable deviation from this requirement of the standard.

Contrast Ratio

The contrast ratio is a metric of a display system, defined as the ratio of the luminosity of the brightest and the darkest color the system is capable of producing. High contrast ratio is a desired aspect of any display, but with the various methods of measurement for a system or its part, remarkably different values can be measured of the same subject.

CVBS

Composite video is the format of an analog television (picture only) signal before it is combined with a sound signal and modulated onto an RF carrier. It is usually in a standard format such as NTSC, PAL, or SECAM. It is a composite of three source signals called Y, U and V (together referred to as YUV) with sync pulses. Y represents the brightness or luminance of the picture and includes synchronizing pulses, so that by itself it could be displayed as a monochrome picture. U and V between them carry the colour information. They are first mixed with two orthogonal phases of a colour carrier signal to form a signal called the chrominance. Y and UV are then added together. Since Y is a baseband signal and UV has been mixed with a carrier, this addition is equivalent to frequency-division multiplexing.

DCDi

DCDi (Directional Correlation Deinterlacing) is a digital enhancement method developed by Faroudja in 1996. DCDi technology is primarily used for improving the image quality of low resolution images. This is done by deinterlacing the image and blending rough edges occurring in diagonal lines. The technique is often used in LCD and plasma television sets. DCDi technology is also present in the Sage FLI2200 chip, which is used in many DVD players.

Diagonal Size

Referred also to "Diagonal Viewing Area", the diagonal size is the size of the screen measured in inches. This would be measured from the bottom left corner to the upper right corner of the screen itself.

Digital component video

The digital component video is sometimes referred to as 4:2:2. This means that for every 4 pixels of luminance (Y) information, only 2 pixels of Pb (Blue Difference), and 2 pixels of Pr (Red difference) are encoded. This is the scheme used for the DVD format. The numbers also represent the relative number of bits (but not the actual number) used to carry the three pieces of information at each pixel. The color information is spread across the pixels it represents

Digital TV (DTV)

Television delivered and displayed using radio frequency waves that contain information that is digitally encoded for improved quality and efficiency.

Digital Visual Interface (DVI)

The Digital Visual Interface (DVI) is a video interface standard designed to maximize the visual quality of digital display devices such as flat panel LCD computer displays and digital projectors. It was developed by an industry consortium, the Digital Display Working Group (DDWG).

Dimensions

These are the physical dimensions of a product. Height (H) refers to the total physical height of a product. Width (W) refers to the total physical width of a product. Depth (D) refers to the total depth of a product. These measurements will appear "With Stand" or "Without Stand" in cases where the product "Stand" is removable. Please use these dimensions as a guide and allow for additional space around your new VIZIO. This helps insure adequate ventilation to the precision electronic devices inside.

E-Waste & Recycling

VIZIO is proud to participate and abide by state and federal requirements relating to appropriate disposal of electronic waste ("e-waste"). Although multiple e-waste recyclers exist around the nation, we have developed a new partnership with Manufacturers Recycling Management Company (MRM) who is able to assist in collection efforts within the United States. Mail-back, retail drop-off, and local events are encouraged through MRM, details can be found by visiting the MRM website directly at: www.mrm.ecotakeback.com
For California customers, please click here: www.e-recycle.org

HDTV

High-Definition television (HDTV) means broadcast of television signals with a higher resolution than traditional formats (NTSC, SECAM, PAL) allow. Except for early analog formats in Europe and Japan, HDTV is broadcast digitally, and therefore its introduction sometimes coincides with the introduction of digital television (DTV): this technology was first introduced in the USA during the 1990s, by the Digital HDTV Grand Alliance (grouping together AT&T, General Instrument, MIT, Philips, Sarnoff, Thomson, and Zenith)[1]. HDTV is defined as 1080 active lines, 16 : 9 aspect ratio in ITU-R BT.709. However, in the ATSC broadcast standard used in the United States and other countries, any ATSC resolution with 720 or more active lines is considered HDTV.

HDTV Ready

An HDTV Ready device is immediately capable of receiving and displaying any high-definition signal sent to it.

High-Bandwidth Digital Content Protection (HDCP)

High-Bandwidth Digital Content Protection (HDCP) is a form of digital rights management (DRM) developed by the Intel Corporation to control digital audio and video content as it travels across Digital Visual Interface (DVI) or High Definition Multimedia Interface (HDMI) connections. The HDCP specification is proprietary and an implementation of HDCP requires a license.

High-Definition Multimedia Interface (HDMI)

The High-Definition Multimedia Interface (HDMI) is an industry-supported, uncompressed, all-digital audio/video interface.

In the box contents

We include a television with each VIZIO purchase. In addition to the television, in-the-box contents could include remote controls, power cord, video or audio cable, user manual, quick start guide, warranty sheet. The additional contents vary by model.

Inputs

Video and Audio inputs designed for use with HDTV products. Inputs include: HDMI, Component, Composite, S-Video, Digital Audio, Optical Digital Audio.

MPEG-2

MPEG-2 is typically used to encode audio and video for broadcast signals, including direct broadcast satellite and Cable TV. MPEG-2, with some modifications, is also the coding format used by standard commercial DVD movies.

NTSC

NTSC is the analog television system in use in Korea, Japan, United States, Canada and certain other places, mostly in the Americas. It is named for the National Television System(s) Committee, the industry wide standardization body that created it.

Picture in Picture (PiP)

Picture in Picture (PiP) allows you to watch more than one TV program (channel) at the same time on television sets. With the PiP feature of TV, one video source will be displayed on the TV screen, and another video source will be displayed overlapping the main program.

Picture outside Picture (PoP)

Picture Outside Picture (PoP) allows you to watch more than one TV program (channel) at the same time on television sets. With the PoP feature of TV, one Video source will be displayed one part of the TV screen, and another video source will be displayed in another portion of the screen, with no overlapping of picture.

Pixel Dot Pitch

Pixel/Dot Pitch is a specification for a television display panel (HDTV or Computer monitor) describing the distance between LCD cells or pixels of the same color.

Progressive Scan

Progressive or non-interlaced scanning is any method for displaying, storing or transmitting moving images in which the lines of each frame are drawn in sequence.

QAM demodulation

Quadrature amplitude modulation (QAM) is a modulation scheme which conveys data by changing (modulating) the amplitude of two carrier waves. These two waves, usually sinusoids, are out of phase with each other by 90° and are thus called quadrature carriers - hence the name of the scheme.

Resolution

Applies to fixed-pixel-array displays such as flat-panel plasmas (PDPs), LCDs, front and rear projectors using LCD, DLP or similar technologies and is simply the physical number of columns and rows of pixels creating the display (eg, 852x480; 1368x768 etc).

Response Time

Response time is a measurement whereby how quickly a pixel can change colors. Typically listed in milliseconds (ms), the faster the response time (listed as a lower value ms response time) the smoother the image will appear.

SAP Secondary Audio Program

A secondary audio program (SAP) carries alongside a television channel. This is an alternative to the standard audio that accompanies the video portion of a television broadcast or video program.

Series

Series is the broad category name given to similar products with similar features within the VIZIO product line. VIZIO "VO" series for example will consist of the same general cosmetic appearance while size differences between each model within the series will exist. Specifications may also vary within a product series.

SRS TruSurround XT Sound

SRS TruSurround XT Sound falseThe Sound Retrieval System (or SRS) is a patented psychoacoustic 3D audio processing technology originally invented by Arnold Klayman in the early 1980s.

SRS TruSurround XT(TM)

SRS technology applies head-related transfer functions (HRTFs) to create an immersive 3D soundfield using only two speakers, widening the "sweet spot," creating a more spacious sense of ambience, and producing strong localization cues for discrete instruments within an audio mix. SRS is not a Dolby matrix surround decoder but works with normal stereo recordings

Stand

Each VIZIO television comes with a stand. The stand allows for stable placement of the television. In most cases, on VIZIO televisions, the stand is removable for wall mounting purposes. When removing the stand, please refer to the documentation instructions on removal. Please keep all necessary hardware after removal.

Supported PC Resolutions

Those resolutions supported through the digital tuner on your new VIZIO. Sample supported resolutions such as 1920 x 1080, 1366 x 768, 1024 x 768, 800 x 600 indicate PC resolutions that can be displayed on your new VIZIO television.

Universal remote

A Universal Remote is a Remote Control that can be programmed to operate various brands of one or more types of consumer electronics devices (i.e. TV, VCR, DVD, Cable/Satellite Box, etc.). Low end universal remotes can only control a set number of devices determine by their manufacturer while mid and high end universal remotes allow the user to program in new controls codes to the remote. Many remotes sold with various electronic devices these days include a universal remote capabilities for other types of devices to allow the remote to control other devices (of various brands) beyond the device it came with (i.e. A VCR remote that can be programmed to operate various brands of televisions).

V-Chip

V-chip is a generic term used for a feature of television receivers allowing the blocking of programs based on their ratings category. It is intended for use by parents to manage their children's television viewing. All 13-inch and larger televisions manufactured for the U.S. market since January 1, 2000 are required to have the V-chip technology.

Viewing Angle

Viewing angle listed in the Horizontal and Vertical values is the deepest viewing angle possible of a given flat panel television

Voltage Range

Voltage range is that range approved for use with your new VIZIO television. Use of voltage exceeding or lower than that approved for use could result in damage of your equipment and is not covered by warranty.

Weight

This is the approximate weight of the product expressed in pounds. Gross Weight will consist of the product and product packaging together. Net weight will consist of the weight of the television only. Net Weight "without stand" refers to the weight of the television with the TV stand removed.

Widescreen

A widescreen image is a film or television image with a wider aspect ratio than the standard Academy frame developed during the classical Hollywood cinema era.

YcbCr

YCbCr is a family of color spaces used in video systems. Y is the luma component and Cb and Cr the chroma components. It is often confused with the YUV color space, and typically the terms YCbCr and YUV are used interchangeably, leading to confusion. In fact, when referring to signals in digital form, the term "YUV" probably really means "YCbCr" more often than not. YCbCr is sometimes abbreviated to YCC.

YpbPr

YPbPr (also referred to as "YPrPb", "PrPbY", and "PbPrY") is a color space used in video electronics. It is numerically equivalent to the YCbCr color space, but is designed for use in analogue systems whereas YCbCr is intended for digital video. On VIZIO televisions this input is labeled as Component or Analog HD.

Zoom

Zoom is a method of zooming on a the television either by increasing the size of the pixels in the image or by interpolating between them. The image doesn't physically get any closer and no extra information is collected.

Current Models

SV420XVT

Quick Start Guide

SV470XVT

Quick Start Guide

VA220E

Quick Start Guide | User Manual

VA26L

Quick Start Guide | User Manual

VO42LF

Quick Start Guide

VO47LF

User Manual

VP322

User Manual

VP422

User Manual

VP423

User Manual

VP503

User Manual

VS42LF

User Manual

VU37LHDTV_10A

User Manual

VU42LF

User Manual

VW42L

User Manual

VW42LF

User Manual

VR1 Remote

User Manual

VR2 Remote

User Manual

VR3 Remote

User Manual

VUR5 Remote

User Manual

VUR6 Remote

User Manual

VUR8 Remote

User Manual

VBR100 Firmware Update 
(for serial number beginning with DDOEWAK)

Firmware Update Download

VBR100 Firmware Update 
(for serial number beginning with DDOEWBK or DDDOEWBK)

Firmware Update Download

• Warranty Details
• Refurb Warranty
• Service and Parts Information

Warranty Details

ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR

Covers units purchased and currently located in the 50 United States and Puerto Rico.

VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a VIZIO product is defective within the warranty period, VIZIO will either repair or replace the unit at its sole option and discretion.

To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. Proof of purchase in the form of a purchase receipt or copy thereof is required.

Parts and Labor

There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.

Types of Service

Units 30” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary to send the unit to a VIZIO service center. VIZIO will cover the transportation charges to and from the same customer location.

Units less than 30” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit in for service.

Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a replacement box and material provided by VIZIO. VIZIO technical support will provide instructions for packing and shipping the unit to the VIZIO service center.

Limitations and Exclusions

VIZIO’s one-year limited warranty only covers defects in materials and workmanship. Items not covered include but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and set-up issues. Units with unreadable or removed serial numbers, “image burn-in”, and routine maintenance are not covered. This warranty does not cover products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.

Personal Data

If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will be restored to you configured as originally purchased. You will be responsible for restoring all applicable data and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect your personal information, VIZIO recommends that you always clear all personal information from the unit before it is serviced, regardless of the servicer.

 ZERO BRIGHT PIXEL DEFECT GUARANTEE

This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product information page www.VIZIO.com or look for the “zero bright pixel” guarantee on the box.

Refurb Warranty

NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR

Covers units purchased and currently located in the 50 United States and Puerto Rico.

IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A WARRANTY REPLACEMENT, THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT UNIT IS WARRANTED FOR THE LATER OF EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY (AS SPECIFIED BY THE ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY PERIOD SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).

VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship for a period of ninety (90) days of non-commercial use. If a VIZIO product is defective within the warranty period, VIZIO will either repair or replace the unit at its sole option and discretion.

To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. Proof of purchase in the form of a purchase receipt or copy thereof is required.

Parts and Labor

There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.

Types of Service

Units 30” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary to send the unit to a VIZIO service center. VIZIO will cover the transportation charges to and from the same customer location.

Units less than 30” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit in for service.

Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a replacement box and material provided by VIZIO. VIZIO technical support will provide instructions for packing and shipping the unit to the VIZIO service center.

Limitations and Exclusions

VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and set-up issues. Units with unreadable or removed serial numbers, “image burn-in”, and routine maintenance are not covered. This warranty does not cover products sold “AS IS” or by a non-authorized reseller.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.

Service and Parts Information

ELECTRONIC SPARE PARTS / OUT OF WARRANTY SERVICE PROVIDERS

Electronic Spare Parts

VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your VIZIO product (after the warranty period) and a replacement part is required, please contact one of the following VIZIO authorized spare parts distributors with the required part number.

Encompass Inc.
7060 State Road 84 #12
Fort Lauderdale FL 33317
Phone (954) 723-9191; (800) 432-8542
Fax (954) 723-9044; (800) 552-1431

Sears Parts Direct
P.O. Box 9009
Mobile AL 36691-0009
Phone (800) 252-1698
www.searspartsdirect.com

Vizparts.com, Inc.
19433 San Jose Ave
City of industry, CA 91748
Phone (877) 517-7263
Phone (909) 839-1100
www.vizparts.com

Global Electronics Supplies, Inc. (Canada Only)
5600 Timberlea Blvd
Mississauga, ON L4W 4M6
Phone (905) 624-8516 x237 ; 1-(800)-668-8776
Fax (905) 624-9044; 1-(800)-387-6980
www.globalsemi.com

Out of Warranty Service Providers

Indusys Technology, Inc. (ITI)
(888) 248-2708  (English and Spanish)
Hours of operation: M-F: 6:00 AM – 6:00 PM (PST), SAT: 7:00 AM – 5:00 PM (PST)

HDRepair
(800) 638-9682 (English and Spanish)
Hours of operation: M-F: 5:00 AM – 7:00 PM (PST), SAT: 7:00 AM – 3:00 PM (PST)

Return Policy for Direct Vizio Sales

VIZIO's return policy allows for products purchased directly from VIZIO to be returned by the original purchaser during the initial thirty (30) day period following the date of purchase. A VIZIO return authorization number must first be obtained as provided below. The refund will be the purchase price actually paid by the purchaser less a ten percent (10%) restocking fee per each item returned. Shipping and handling are not refundable.

The return authorization number must first be obtained from VIZIO's Customer Service by emailing CustomerSupport@VIZIO.com or by calling 949-428-2525, 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 8:00AM to 4:00PM Pacific Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information, please visit www.VIZIO.com.

Products must be returned to the address specified by VIZIO Customer Service and must be shipped in the original packaging, with freight prepaid to VIZIO, and must be received in new and unused condition. The return authorization number must be included in the packaging. VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the ten percent (10%) restocking fee.

Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is responsible for and must prepay all shipping charges and shall assume all risk of loss or damage to the product while in transit to VIZIO. If the product is returned to VIZIO (i) without a VIZIO return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii) without proper packaging, VIZIO retains the right to refuse delivery of such return or may return the unit to the customer at the customer's expense and with no refund issued.

For defective products, please see VIZIO's "ONE-YEAR LIMITED WARRANTY" terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.