September 19, 2012
- Six-factor evaluation includes high marks in performance, reliability and ease of operating
IRVINE, Calif., Sept. 19, 2012 /PRNewswire/ -- VIZIO received J.D. Power and Associates' "Highest in Customer Satisfaction with HDTVs" ranking, further enforcing the brand's strong mission to provide customers with unparalleled, quality technology and best-in-class support. In J.D. Power and Associates' 2012 HDTV Satisfaction ReportSM, VIZIO solidified the award by ranking highest across six factors including performance and reliability, ease of operating, competitiveness of the price paid, styling and appearance, variety of features and warranty.
Founded on the principal that consumers deserve to own best-in-class technology, VIZIO first emerged on the HDTV scene in 2002. As a relative newcomer to the consumer electronics category, VIZIO has spent the past 10 years providing consumers across America with advanced technology, superior performance and new innovations at unmatched values.
"We're thrilled to add such a well-respected award to our accolades," said Matt McRae, Chief Technology Officer. "The 'Highest in Customer Satisfaction in HDTVs' ranking from J.D. Power and Associates is a demonstration of the superior HDTVs that put us on the map. We're excited to continue developing products that place the latest quality technologies in consumers' hands."
VIZIO is confident that the company's award-winning*, US-based Dakota Dunes, S.D. Contact Center has played a large role in the brand's customer satisfaction success. Staffed by experienced agents, the Dakota Dunes Contact Center is focused on helping users better understand their technology and troubleshoot solutions when necessary. The center takes calls and facilitates online customer chats regarding anything from HDTVs, accessories and general questions to technical inquiries surrounding VIZIO's Blu-ray players, PCs and Theater 3D™ technology.
Getting its start in the HDTV category, VIZIO has expanded over the years to provide consumers with additional product line-ups. Most recently, the brand has grown to offer a line of personal computers highlighted by the VIZIO Thin + Light, All-in-One and notebook, as well as the VIZIO Co-Star, a stream player with Google TV, allowing consumers to transform their standard HDTVs into smart TVs.
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