Posted: December 25, 2009

Date: December 2009
Job Title: Sales, Technical Support and Customer Service Representative – North Sioux City, SD
Department: Technical Support
Reports To: Sales, Technical Support and Customer Service Supervisor
Location: This position is located in North Sioux City, South Dakota

Job Summary:

Provide courteous and professional assistance to customers with questions and issues regarding VIZIO products. Respond to customer inquiries regarding product features and functions as well as conducting inbound and outbound one-on-one sales with consumers through Tech Support, Sales and Customer Service Call Center via telephone, email, etc.

Essential Functions and Responsibilities:
* Effectively handle direct sales conversations and follow through with customers on potential purchases.
* Troubleshoot customer operational and installation errors and provide viable solutions that will maximize product performance.
* Accurately identify product defects and implement appropriate repair or replacement procedures as defined by company policy.
* Understand and meet metrics provided by management to ensure service levels to customers are met, i.e. average speed to answer, average handle time, calls handled, call quality, etc.
* Inform customers of models, services, and accessories offered by VIZIO.
* Thoroughly and accurately capture customer information, issues, and sales orders within company tools. Provide customer with status information.
* Participate in meetings for new product training, defect trends, and policy updates with team members and management. Assist in developing training or policy changes to address technical support problem areas.
* Provide input to help continuously improve technical and customer support processes and service levels.
* Other assignments to be assigned by Supervisor or Manager.
* Supervisory Responsibility: None

Qualifications, Knowledge, Skills and Experience:
* Team Player
* Able to sell directly to customers
* Detail oriented
* Extremely organized
* Enthusiastic and engaging
* Good listener
* Diplomatic
* Functional and resourceful
* Able to exercise discretion and use sound judgment
* Competent with Microsoft Office applications
* Must be efficient with all office equipment; copy machine, fax, telephone etc.
* Minimum Education required: High School Diploma; College degree a plus
* Minimum Experience required: Minimum 1 – 2 years customer service and/or technical support, Typing speed of 45WPM.

Application Process:
To be considered for a position, applicants need to submit an online VIZIO careers form and post a resume at: http://int.vizio.com/live/careers

Due to the volume of resumes received, we only follow up with the most qualified candidates.